Consult our list of frequently asked questions to find answers to your questions about SITEVI.

Customer area access

  • What are the exhibition dates/opening hours?

    The exhibition is open to visitors from Tuesday 28 November to Thursday 30 November, from 8.30am to 6.00pm.

    On exhibition days, exhibitors have access from 7.00am to 7.00 pm.

  • How do I get access to my Customer Area?

    You can sign into your exhibitor area at this address :

    To sign in, click on “Log in” and enter the e-mail address and password used for your registration.

  • I’ve lost/forgotten my password to log in to my exhibitor area. How can I retrieve it?

    You no longer receive your exhibitor area access codes by post.

    If you lose or forget your password, simply click on “Forgot Password” and enter your e-mail address followed by “Submit”.

    You will automatically receive a link to reset your account, sent to the email address of the stand manager.

    To prevent it from being filtered into spam, you may wish to add the e-mail address [email protected] to your address book.

  • I have already exhibited at the show. Can I reuse my customer account (email and password) to register for the new edition?

    Your customer account remains active from one year to the next. To sign up, click here to sign up for the new edition and use the username and password that you used for the last show.

    Please note that if you exhibit at several shows organised by Comexposium, your username and password remain the same from one event to another.

Exhibitor registration

  • Can several companies exhibit on the same stand?

    Yes, shared occupation is possible. To do so, the direct exhibitor or organiser of the group stand orders the corresponding article in the online store. For example, for a co-exhibitor, they must order the "Co-exhibitor pack” item.

    This purchase can happen either at time of registration, or once it has been validated in the online store in your customer area. Once the order has been placed, the main exhibitor must complete the information about their partners in the section “Partners > Declare my partners” in their exhibitor area.

    Once these have been entered, they must await the approval of the organiser in order for the partner companies to appear in the exhibitor list on the website.

  • Who are my contacts for registration?
  • Can I choose my stand location?
    You can tell your sales manager where you would like to exhibit, and they will do their best to accommodate you. You will then receive a stand proposal for your approval.
  • What documents must I supply to register?
    You will be asked to supply a company registration document containing all your company details. If you are a foreign company, you will have to provide your community VAT number or a business certificate in order to be invoiced without VAT (although VAT is still payable on badges, invitations and parking spaces).
  • What is the deadline for signing up to exhibit?
    You have until the day before the exhibition opens, i.e. 17 November 2023, to sign up (subject to available space)
  • Who can I contact after my registration?
    Once you have signed up, your main contacts are the customer relations officers: [email protected]

My stand and fittings

  • What are the different exhibiting options?

    We offer a range of indoor and outdoor exhibiting options.

    To find out more, contact our sales team 

    You can also find details of our exhibiting options in the stand simulation tool:

  • Where can I find all the different regulations, T&Cs, etc.?
    Rules and regulations can be downloaded from your customer area in the section "Practical information > Regulations & T&Cs".
  • Where can I find information about my stand?
    You can find the type of stand you ordered in your exhibitor area in the section “ Financial Zone> Orders and or > Items ordered" For further details on your stand type, please refer to the Exhibitor Guide.
  • Where can I find the architecture rules?
    The architecture rules are now available - click here
  • I am building my own stand. To whom should I send my plans?
    You should send your plan to DECOPLUS at: [email protected] before 27 September 2023
  • I have a fitted stand. To whom should I send my plan?
    If you have a fitted stand, the supplier will contact you directly.
  • How can I order additional services and options?

    Technical services from Montpellier Events can be ordered as of 24 July

    Electricity, water, parking spaces, rigging slings, telephone, internet connection

    Need any further information? Contact SPL OCCITANIE EVENTS :

  • How do I order services relating to my stand?
    If you are building your own stand you can order your extra services in the online store of your Customer Area (partition walls, furniture, electricity, parking spaces, internet, etc) from June 2023
  • Safety Notice
    Forms must be completed and returned by all exhibitors to ensure that the show runs smoothly and safely. You can find the “Safety notice” in the “Participation” section.
  • I am planning to display a machine in operation on my stand. What do I have to do?

    Complete the online form Machines in operation (one form per machine) in your customer area.

    This form will be used to:

    • Help you in installing your machine during stand assembly.
    • Provide information to the safety officer who will visit your stand to ensure that your setup complies with the exhibition's safety regulations
    • Pass on information to visitors, as part of a "machines in operation" visitor trail specially created to encourage them to visit your stand to watch your machine demonstrations.


  • How many exhibitor passes am I entitled to?

    Your exhibitor tickets allocation depends on the size of your stand :

    • 12 – 30 m² : 5 tickets
    • 31 – 50 m² : 9 tickets
    • 51 - 100 m : 12 tickets
    • 101 - 150 m² : 15 tickets
    • 151 – 250 m² : 20 tickets
    • 251 – 350 m² : 25 tickets
    • > 350 m² : 30 tickets

    For co-exhibitors or collective direct exhibitors : 3 tickets

  • How do I collect my exhibitor tickets ?
    You can download and print or send your exhibitor tickets one month before the show, i.e. 28 October 2023, provided that you have paid the balance of your invoice. Once you cave created them, you can download them as a PDF individually or all together. Your exhibitor tickets are also valid during stand assembly and dismantling.
  • How can I personalise my exhibitor tickets ?
    You can personalise them in your exhibitor areas in the section "tickets & Invitations" > Exhibitor tickets or by clicking on the button on the homepage.
  • How can I buy additional exhibitor tickets ?
    You can order extra tickets from the store "tickets and tickets readers" in your exhibitor area.


  • How will I receive my printed invitations?

    A quota of bilingual (French-English) printed invitations is included and mandatory in your registration; they will automatically be sent to you from July 2023.

    • Stand < 30m²: quota of 10 invitations/m²
    • Stand > 30m²: quota of 300 invitations (soit 6 packs of 50 invitations)

    You can also order additional packs of invitations (€130 ex VAT per pack of 50).

  • Where will I receive my invitations?
    You will receive them at the postal address indicated at time of registration. You can change this address in your exhibitor area in the section Participation > Delivery Address.
  • How can I buy additional e-invitations?
    You can buy e-invitations in the Store in your customer area:
  • How do I use my e-invitations?
    In your customer area, in the section "Invitations ", you will soon be able to access your e-invitations and mail them out to your customers.

Communication / Catalogue

  • How do I register for the catalogue?
    You can register for the exhibition catalogue in your exhibitor area in the section “Communication and catalogue” which opens in May 2023. All exhibitors are registered free of charge in the official catalogue with their stand number, contact details, e-mail address and website. You can order additional promotional services with your registration.
  • Where can I generate and download my personalised banner?
    SITEVI provides customisable banners through which you can publicise your participation on your communications materials (press releases, website, e-mail signature, adverts, social media, etc.):
  • How can I order promotional tools?

    To order promotional tools, visit your exhibitor area in the “Shop” section." For further information, download the promotional tools catalogue available in your customer area, or contact our media space selling partner EPRIM.

    EPRIM – Philippe Delon +33 (0)1 30 38 30 77 • [email protected]

  • Where can I upload my press materials?
    Upload your press releases in the Registration section.
  • How can I take part in business meetings ?
    Sign up in the customer area in the section "Communication > Business meetings". The service is free of charge.
  • How can I declare my new products?
    Sign up in the customer area in the section "Communication > New products". The service is free of charge.

Orders & Invoices

  • I haven’t received my invoice, where can I find it ?

    You will find your invoice in your customer area in the section “Financial area > Invoices and payments”. If it does not appear, this is because the invoice has not yet been issued and our billing department will do so at their earliest opportunity. If you are not the payer of the invoice, you will not have access to invoices and we suggest you contact the organisation tasked with paying for your stand.

    You will receive an e-mail to notify you when your invoice/credit note has been issued in their customer area.

    Invoices and credit notes are only sent by post.

  • How do I change / cancel an order?

    Exhibitors can delete or modify an order which is still in their basket, meaning that they have not yet confirmed the order.

    Once an order has been confirmed by an exhibitor, it can no longer be deleted or modified. Please send your request to [email protected]. Once the modification has been noted by our teams, the exhibitor will receive a confirmation e-mail.

    Please note: you can only cancel or modify orders up until a certain date. Once the service has been delivered or installed, it is no longer possible to change or cancel it.

  • Where can I consult my orders?
    You can consult all your orders in your exhibitor area under the section “Financial area > Orders and/or Articles ordered”.
  • Can someone else place orders on my behalf ?

    If you are the stand manager, your customer area gives you the opportunity of creating users who can place orders, complete forms or manage your account on your behalf (e.g. stand fitter, PA, etc.).

    By default, the contact's e-mail address is the generic company address. You can change it in the form.

    If you do delegate authority to other people, you also undertake to pay for any orders they have placed on your behalf.

    If you declare a contact, they will automatically be sent an e-mail to sign in to your customer area.

  • How can I delegate orders to a stand fitter, a decorator or other service providers?

    You can declare the decorator or fitter in "My account > My decorators". An account specific to the decorator is then opened and linked to the exhibitor's customer area. The decorator can then place orders independently. These orders will be invoiced to the decorator / fitter.

    If you have several stands, you must declare the decorator on each of them.

  • Where can I find the exhibition’s bank details?
    The exhibition’s bank details are at the bottom of your invoices and order forms.
  • How can I recover my VAT?
    For details on how to apply for a VAT refund, you can contact TEVEA INTERNATIONAL at the e-mail address [email protected].
  • Are articles in the online store subject to a surcharge?
    The online store closes on 17 November at 5pm CET. After this time, orders are subject to a surcharge.

Assembly / Dismantling

  • What are the stand assembly/dismantling dates?
    The assembly and dismantling dates and times for SITEVI 2023 are available in your Customer area in the section "Home > Participation > Stand > Practical information > Stand fittings or by clicking here
  • How do I order assembly/dismantling tickets for my suppliers and contractors?
    Assembly/dismantling tickets for suppliers and contractors are not nominative and can be obtained at the hall entrances as soon as stand assembly begins, from the security service appointed by the organiser. They do not grant access to the show during ordinary opening hours, from Tuesday 28 November to Thursday 30 November at 6.00pm.
  • I have a technical or logistical question
    If you have a logistical query, you may find the answer in our Exhibitor Guide available online from June 2023, or click here

Access to exhibition centre

  • What address should I send my equipment and fittings to?

    The address you should indicate is:

    Parc des Exposition de Montpellier – Salon SITEVI 2023

    Hall (Number) – stand n° (letter + number) – Company name

    Contact on stand (with mobile phone number)

    Route de la Foire – 34470 Pérols - France

    Please note: deliveries and acceptance thereof takes place under the responsibility of the exhibitor and in their presence on the stand.

    The Exhibition Centre and exhibition organiser accept no responsibility.

  • Where can I park my car during stand assembly?
    Parking is free during stand assembly until 27 November 2023 at 11.00pm and during dismantling.
  • Where can I park during the show?

    If you have a bare stand or Basic formula, order your car park spaces in your customer area and collect the passes during stand assembly at the exhibitor desk in reception hall A.

    Turnkey fitted stands come with one or two car parking spaces: 12 - 24m² : 1 space / > 24 m² - 36 m² : 2 spaces. You can collect these from the exhibitor desk during stand assembly.

  • I have a disability: how can I get a parking space close to the exhibition?
    Contact your customer relations officer at : [email protected]


  • Can you recommend somewhere to stay?
    To consult the range of accommodation offered by B-Network, the exhibition's official hotel booking platform, and enjoy preferential prices, click here.


  • Where can I find the exhibitor list?
    The list of registered exhibitors can be found on the exhibiton website.
  • I'm an exhibitor and I need a visa. What do I have to do?
    In your customer area, click on "Personalise your exhibitor badges / Visa letter".
  • How can I find stand reception personnel or security for my stand?
    Contact the Exhibition Centre: Exhibitor Services : + 33 (0)4 67 17 68 58 – [email protected]
  • Am I allowed to play music on my stand?
    Please contact Sacem for information on the place and level of decibels authorised.
  • Can I bring my dog to the show?
    With the exception of guide dogs, animals are not admitted to the exhibition.
  • How can I order a meeting or conference room?
    Contact the Exhibition Centre – Carla Basso : Tel. : +33 (0)4 67 17 68 07 – mail : [email protected]